Start to finish
The six steps, in order
01
You answer plain-English questions
Your state, deposit amount, move-out date, the landlord's mailing address, and a short description of what happened. No legal knowledge needed. The statute does the legal talking.
Have your lease to hand? Upload it and we read the deposit amount, dates, landlord and address straight off it. That happens inside your browser: the file is never uploaded to us, and never leaves your device.
Have your lease to hand? Upload it and we read the deposit amount, dates, landlord and address straight off it. That happens inside your browser: the file is never uploaded to us, and never leaves your device.
02
We assemble your letter
Your facts are placed into a formal demand letter built for your state: the statute citation, the deadline your landlord missed, the itemization rules, and the remedies the statute provides. In the 15 states that require it, the letter also demands the interest your landlord owes on the deposit itself, money most tenants never think to ask for. Nothing is exaggerated: the letter says what the law says.
03
You review the exact letter before paying
The complete letter, word for word. Fix a date, adjust the amount, correct a name. Then pay the flat $20.
04
You sign it
Takes about thirty seconds on your phone. Your signature goes on the letter your landlord receives (a signed demand reads very differently from an unsigned one) and you get a signed PDF for your records. Nothing mails until you have signed.
05
We print it and mail it certified
USPS Certified Mail. Orders placed Monday to Friday before 11am Eastern go out that day from our Santa Ana, California facility. After 11am it mails the next business day. After 11am on a Friday that means Monday, or Tuesday when Monday is a federal holiday. There is nothing to upgrade: your letter is queued to the mail house about twenty minutes after you sign it, and that is the fastest lane we have. You get the PDF by email immediately, the tracking number as soon as USPS scans it, and a delivery confirmation when it lands.
06
The clock starts
Certified delivery puts your landlord formally on notice. Most disputes end here. If yours doesn't, the delivery record is your evidence for small claims court, and we email you what the next steps look like as the response window runs.
