Refund Policy
Last updated September 2026 · part of our Terms of Service
Before your letter is mailed: full refund, no questions
Email support@securitydepositdemandletters.com and say you want to cancel. If we have not handed your envelope to USPS, you get the whole amount back, including any add-ons. You do not have to give a reason.
How long you have. Your letter is queued to the mail house about twenty minutes after you sign it, and goes out the same business day when you sign before 11am Eastern, Monday to Friday. After 11am it mails the next business day; after 11am on a Friday, Monday, or Tuesday when Monday is a federal holiday. So the practical answer is: tell us before it goes to the Post Office and it is stopped. If you are not sure whether it has gone yet, email us anyway. We will tell you, and if it has not gone we will stop it.
Once it is mailed
A certified letter cannot be recalled from USPS, and at that point we have done the whole job you paid for: prepared, printed, and sent with tracking. So the fee is not refundable after mailing. Two exceptions:
- If we introduced an error (wrong statute, wrong deadline, a formatting failure, or the wrong recipient because of our mistake), we will correct it and re-mail it at our cost, including new certified postage, so the letter you paid for actually goes out properly.
- If we mailed it late through our own fault, tell us. Same-business-day mailing is part of the price rather than an add-on, so there is nothing separate to refund, but we would rather hear it than not.
If we cancel your order
We may decline or cancel an order in the narrow cases set out in our Terms, or if something outside our control stops us mailing it. In every one of those cases you get a full refund, without asking.
If you signed but never paid
Nothing was charged and nothing was sent, so there is nothing to refund. Your signed letter simply waits until you send it, or you can ask us to delete it.
How refunds are paid
Refunds go back to the card you paid with, through Stripe. We issue them within one business day of agreeing to one. Your bank then typically takes 5 to 10 business days to show it. We cannot send it to a different card or by another method. That is a card-network rule, not our preference.
What we never do
Refuse a refund because your landlord did not pay. We sell the letter and its delivery, not the outcome. A landlord who ignores a properly served demand is exactly the situation the letter is built for, and it would be absurd to treat that as your fault. Our refund policy reflects that honestly. It also means an unhappy outcome is not, by itself, grounds for a refund of a letter we prepared and mailed correctly.